What is Same-Day Delivery? Office Depot OfficeMax is offering Same-Day Delivery in select areas and ZIP codes on eligible products. If the Same-Day Delivery option is available in Checkout, you can choose one of our four convenient delivery windows. This service is available for both residential and business customers shopping on www.officedepot.com. Please note: Someone must be available at the delivery address to sign for and accept delivery. Full service terms are provided below.
How do I place an order for Same-Day Delivery? Same-Day Delivery orders can only be placed online at www.officedepot.com. If the products are eligible and you are ordering by the cut off time, simply select Same-Day Delivery as your option during Checkout.
What are the delivery windows for Same-Day Delivery? Available weekday delivery windows are 8:00AM-11:00AM (if order is placed by 5:00AM), 11:00AM-2:00PM (if order is placed by 8:00AM), 2:00PM-5:00PM (if order is placed by 11:00AM) and 5:00PM-8:00PM (if order is placed by 2:00PM). Due to weekend store hours, not all delivery windows are available in all stores during weekend hours. Available weekend delivery windows will be noted at Checkout.
How much will I pay for Same-Day Delivery? $15.00
Who will be delivering my Same-Day Delivery order? We offer Same-Day Delivery through our trusted vendor, Deliv, a company that specializes in same-day delivery in select areas across the United States. Deliv drivers wear solid colored shirts and have a lanyard with identification.
What if I am not available when the delivery partner arrives? If our delivery partner attempts delivery but you are not available, the order will be returned to the store, where it will be held for five days should you wish to pick it up. You will receive an email message letting you know the store address.
Why are some products not available for Same-Day Delivery? Most products in stock at the store will be available for Same-Day Delivery. However, some dimension, weight, hazmat and special order restrictions apply.
What if I don't receive my delivery? If you don’t receive your delivery, check the tracking link in your “delivery is on the way” email. This link goes to our delivery partner’s website where you can track the status of your delivery. If Deliv was unable to deliver your order, the tracking link will show Returned Back to Sender. Or, call Office Depot Customer Service at 800-GO-DEPOT (463-3768).
Same-Day Delivery Terms and Conditions Place a qualifying order by 2:00 PM on OfficeDepot.com, and if you're located in one of our same-day delivery areas, your order can be delivered during one of four available windows of your choice for a fee of $15.00. Most furniture, oversized items, special order items, custom printing orders, bulk items, cases of bottled water and other beverages are excluded.
Same-Day delivery is subject to driver availability, and you will only be given an available delivery window on qualifying items based upon driver availability. We will confirm your delivery window when you place your order (subject to credit approval and product availability). Available delivery windows are 8:00 AM-11:00 AM (order cutoff time 5:00 AM), 11:00 AM-2:00 PM (order cutoff time 8:00 AM), 2:00 PM-5:00 PM (order cutoff time 11:00 AM) and 5:00 PM - 8:00 PM (order cutoff time 2:00 PM). Due to weekend store hours, not all delivery windows are available in all stores during weekend hours. Available weekend delivery windows will be noted at Checkout. We will also send an email to you when the delivery is on the way.
Someone must be present at the delivery address to sign for and accept the package. If no one is available to accept the package at the time of delivery, the order will be returned and you will be given the option to pick it up at one of our stores. If the delivery is refused, the order will be canceled and you will be issued a full refund. If the order was refused because the product was damaged or defective and you wish to have a replacement, a new order will be delivered with no additional delivery fee.
Delivery fees are non-refundable if the order or part of the order is returned unless the product is damaged or defective. Delivery fees are subject to change without notice. If any delivery is prevented or delayed by any act or condition beyond our reasonable control, Office Depot shall give prompt notice to you of such condition and shall make all reasonable efforts to ensure delivery is made as soon thereafter as possible.
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